Job Description

As a Front desk/Administrative Staff for Vision Capital Eye Hospital, you will perform the following duties:

• Provide a warm reception, instructions and general assistance to patients.
• Handle patient registration on the Electronic Medical Record (EMR) system.
• Receive inbound and outbound calls from patients.
• Providing answers to patients' queries about the hospital's services.
• Book patients' appointments and send appointment reminders.
• Create and update/verify patient and health insurance in the hospital's Electronic Medical Record (EMR) system.
• Confirm patients' health insurance eligibility.
• Relay any relevant medical and/or insurance updates/changes to appropriate departments.
• Collect/explain payment policies and billing/collections processes.
• Bill patients according to agreed tariff (HMO, Private, Retainers).
• Post daily bill payments into the hospital's EMR system.
• Carryout patient/customer satisfaction surveys, review patients' complaints and feedback.
• Collate data report on patient/customer satisfaction surveys.
• Additional duties as assigned by Chief Medical Officer.

Qualification

• ·     Minimum of BSc from a recognized college or institution
• ·    0-3 year post-NYSC graduate who is smart and tech-savvy
• ·     Working experience with EMR system is a plus. 

Reporting Line

You will work closely with the HMO Officer, Accounts/Inventory Officer, Providers, Patients, and outside Vendors as requested. You will report to the Human Resource Officer and Chief Medical Director as needed.

Competency

• ·         Strong communication and people skills
• ·         Good telephone and customer service skills
• ·         Ability to read, write, speak, and understand English.
• ·         Great team player
• ·         Excellent office administration skills
• ·         Familiarity with office machines and devices.
• ·         Knowledge of office management, basic bookkeeping, and documentation skills
• ·         Knowledge of Microsoft Office applications such as Word and Excel
• ·         Great imprest and petty cash management skills
• ·         Good organizational, time management and multi-tasking abilities
• ·         Good knowledge of inventory management
• ·         Good computer literacy skills including familiarity with electronic medical records (EMR).

Working Condition

Full-time on-site work from either of our branches (Magodo, Victoria Island and Ajao)

Office Hours: Weekdays - 8.30 am - 5 pm and Saturday - 8.30 am - 4 pm

Working environment - This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets

Physical Demand - While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Key Performance Indicator

Patient satisfaction rate

Appointment handling efficiency